This page explains how to reach the people who write the DieselWin UK Betting Guide. We are an independent editorial team that writes about the DieselWin sportsbook and casino for UK punters. We are not the casino, we cannot see or change anyone’s betting account, and we are happy to hear from you about anything on this website: a figure that looks out of date, a sentence that is unclear, or a topic you would like us to cover.
Address and contact
The quickest way to reach us is by e-mail. Every message is read by a member of the editorial team, and we aim to reply to genuine questions about our content. We do not publish a phone number or a postal address for the editorial team, and we never give out personal contact details for staff.
| Channel | Use it for | Reply |
|---|---|---|
| [email protected] | Corrections, questions about our pages, partnership enquiries | By e-mail from the editorial team |
| Casino live chat (Contact Support button on DieselWin) | Your account, deposits, withdrawals, bonuses, bet settlement | From the casino’s own support team, 24/7 |
Please note the split between those two lines. We can explain how something generally works, and we can correct our own pages, but we cannot look up your balance, reverse a bet, speed up a withdrawal or change your account settings. Those requests must go to the casino through its live chat, which you open from the Contact Support button on the DieselWin site or in the app. If you are writing to us about a problem with your account, we will point you to the casino’s support, so going there directly saves time.
What to include in your message
A clear message gets a clear answer. When you write to us, it helps to include:
- the address of the page you are writing about;
- the sentence, figure or table that you think is wrong or unclear;
- what you believe is correct, and where you saw it, for example a page on the DieselWin site and the date you checked it;
- a screenshot, if it makes the point easier to see.
We check every reported correction against the casino’s own pages and documents before we change anything, and we update the date at the top of a page when its content changes.
For your own safety, never send us passwords, card numbers, bank details or copies of identity documents. We will never ask for them, and nobody from this guide needs them to answer a question. If anyone contacts you claiming to be from this site and asks for that kind of information, ignore the request.
If you are worried about your own gambling or someone else’s, you do not need to write to us first. GamCare and BeGambleAware offer free, confidential support in the UK, and you can use the deposit limits, time-outs and self-exclusion tools in your betting account at any time. Gambling is for adults only: you must be 18 or over.
